Frequently asked questions

To see the price of a taxi ride, enter the pick-up address, drop-off address and desired pick-up time. You will then receive a list of available taxi companies and their fixed prices, making it easy to compare and choose the option that suits you best. Please note that the price can be adjusted if you choose more passengers or if special additional services are added.

Cancellation is made in the app or on the website and is possible until you have been allocated a car. You can cancel from the app or the web. Go to history and open the booking and click "Cancel". The Cancel button disappears when the trip can no longer be cancelled. When cancellation is no longer possible, there will be no refund of the trip. Contact Taxibooking support or the booked taxi company if you have any questions.

If your taxi is delayed, contact the taxi company you have booked. The telephone number for the taxi company can be found in your booking confirmation.

Select "Forgot Password" where you log in and enter your email address and we'll send you a link to reset it. Click the link and enter a new password. Now your password is updated and you can log into the app again.

If you have made the booking as logged in to your user account, you will find all your bookings under My trips. You can always open your booking confirmation via the link you received in the SMS confirmation.

Go under my trips and open a trip, there you will find your receipt for the trip if it is prepaid. You can also find the booking via the link you received via SMS. If you pay in the car, the receipt must be obtained from the driver.

Yes, you can book with a via-address. This means that you can add an extra stop between the pickup address and the final destination in your booking. Via-addresses can be booked at a fixed price or based on a taximeter. When booking at a fixed price, 5 minutes of waiting time at the stop is included.

The price for the journey is calculated based on distance and time according to the selected taxi company's rates. Please note that it is the booker's responsibility to ensure that any passengers are ready at the via-address.

Additionally, note that airports can only be booked as either the starting point or the final destination, and split payments are not possible. Any cost sharing must be handled by the passengers themselves.

Du bokar din resa som vanligt. Se till att ha ditt flightnummer tillgängligt, då vi kommer att fråga efter det under bokningen. Vid hämtning från flygplatsen behöver vi ditt flightnummer eftersom taxibolaget bevakar ditt flygs ankomst och anpassar hämtningstiden om flyget är försenat eller tidigarelagt. Vid bokning till flygplatsen är flightnumret frivilligt och används för att ge dig en rekommenderad tid för upphämtning.

Go to your profile and delete the user account.