Privacy policy

Taxibokning provides a taxi service. Through this document, we want to clarify the responsibility for protecting your rights and privacy. We explain how we use the personal information you share with us so that we can offer you our service and provide you with the best experience of it and when you are in touch with us. The document will give you an understanding of what information we collect and how these data are processed.

Responsible for your personal data

The entity responsible for the processing of your personal data is Taxibokning Sverige AB, org.nr 556767-5284, Box 41821, 751 48 Uppsala. Taxibokning owns, operates, and develops a booking service with web-based booking as well as a mobile app for taxi bookings, hereinafter referred to as "the Service". Taxibokning is the data controller for the processing of personal data in the Service and is responsible for both technical security measures and the management of personal data.
You, as a user of the Service, are referred to as "User". For organizations with a logged-in mode, there is also the role of "Administrator" – a representative of your organization responsible for creating users, administrators, and assigning rights. If your employer has a technical integration between the personnel register and the Service, you will be automatically registered as a user in the Service. It is then the responsibility of the organization to deactivate users who are no longer authorized. This type of integration is primarily used in larger organizations where manual administration would be challenging.

Personal data stored if you have a login account

The following personal data is stored when a login account is created in the service; e-mail address (used as username), your name and mobile number. If you create an account or log in with BankID, your personal identification number will also be stored encrypted. This personal information can be found when you are logged in to the Service.  In addition, these personal data are also stored in your booking history and are accessible to you when logged into the Service. When a booking is performed, the IP address (the assigned Internet address that your device has when the booking is made) and its position is also stored. The IP address may be used in connection with abuse of the Service to track you as a user through your ISP. Personal data is stored to fulfill commitments to you and / or your organization's agreement for the Service. Login account is used to simplify the use of the Service and to be able to receive discounts, travel by credit via invoice or travel account. If you belong to an organization using the Service, an Administrator can view all your booking history as well as access statistics and environmental reports.

- Your account information is stored as long as your account is active.

- Your account information is stored 6 months after the account has been requested to be deleted. The reason for this period of time is to give a reasonable time for Taxibokning to handle tax and payment management vis-à-vis the taxi company that made the trip, as well as support and possible complaints. Your account will then be deleted.

- Booking history is stored for 7 years to comply with tax regulations, enable the processing of complaints, and provide booking history. Personal data is anonymized for bookings older than 7 years. Other data related to bookings that cannot be traced back to you as a user may be stored for more than 7 years for analyzing trends over time.

Personal data stored if you place a booking without a login account

If you do not have a login account and book using the Service, personal information will only be stored in the booking itself. Personal data are stored to fulfill obligations to you for the Service. Personal data that are stored in the booking: name, phone number, addresses and e-mail. The user IP address (the assigned Internet address that your device has when the booking is made) and its position is also stored. The IP address may be used in connection with abuse of the Service to track you as a user through your ISP.

- Your personal data in the booking history is stored for 2 years. This allows a reasonable period for Taxi Booking to manage fee and payment handling with the taxi company that carried out the trip, as well as support and potential complaints related to this. After 2 years, personal data is anonymized from the booking history. Other parts of the booking that cannot be traced back to you as a user may be stored for longer than 2 years for analyzing trends over time.

Taxiboknings processors

In order to maintain the Service, Taxibokning has cooperation agreements with subcontractors (all in the EU) that handle your personal information for the Taxibokning's account. The processor and its staff may only process personal information as instructed by Taxibokning. The processor must not engage another counsel without the prior written permission from the Taxibokning. The processor that Taxibokning hires, must be able to provide adequate guarantees that the processing meets the requirements of the Data Protection Ordinance and ensures that the User's rights are protected. Taxibokning has an agreement with the following processors who, if applicable, handle personal information as below:

- Taxi centrals / taxi companies: Manages and performs taxi booking (handles name, mobile number, address and e-mail). For special transportation bookings, personal identification numbers are also processed.

- SMS service: For sending confirmation of reservation as SMS (handles mobile number)

- E-mail service: For sending confirmation of receipt / receipt via e-mail (handles name and addresses)

- Monitoring service: For quality assurance of the booking in the Service(handles name, mobile number, address and e-mail)

- Swedbank Pay: For card and online payments (handles booking reference). Separate privacy policy issued by Swedbank Pay apply.

- Invoice Service: Manages invoicing of journeys in the Service (handles invoice specification with name)

- Travel account service: Only for organizations, and requires a direct agreement with the processor (handles name, mobile number, e-mail and addresses)

- Consulting firm: Manages technical development of the Service as well as support (has with regulated authorization access to user's personal data such as name, mobile number, addresses and e- mail)

- Hosting: Handles server operations of the Service support (has indirect access to some users' personal information such as names, mobile numbers, addresses, e-mail)

Brands in the Booking Service

Taxibokning also provides the booking service for other brands, both as a mobile app and as booking forms on websites for taxi companies and organizations. For these brands, personal data is managed directly within the Service in accordance with the principles of this privacy policy.

Your rights

As a Service user, you have several rights that you should know of. You are entitled to request a registry extract of any information that is registered about you, free of charge once a year, provided you have legitimate reasons. In some cases, you also have the right to data portability of your personal data. You are entitled to have your personal information corrected if they are incorrect, incomplete or misleading and may limit the processing of personal data until they are changed. You have the right to be forgotten by deleting personal information. However, deletion of personal data cannot be made if required to fulfill the agreement or other Swedish or European law, court or government decision states otherwise, and if it is based on balance of interest. Should you find that there is no legitimate reason, or the balance of interest is incorrect, you may object to the processing. You also have the right to withdraw consent, submit a complaint about the treatment of the processing to Integritetsskyddsmyndigheten, oppose automatic decision making, profiling and usage in direct marketing.

Fulfillment of rights for logged in users

As a user with an account, you can log in at Taxibokning's website and find out what is stored about you and can also export booking history. You can correct incorrect data yourself. This applies except if your employer has a technical link from personnel files to the Service. In this case, you must contact your HR-department to have incorrect data corrected.

Information about what Cookies are and how we handle Cookies

A Cookie is a text file that is saved and retrieved, when connected to a website, on the visitor's computer or computer-like devices, for example. mobile phones. The cookie is saved in connection with the files used by the computer's browser or corresponding software. The computer user can easily access, block and remove stored cookies if desired. It is very common for websites to use cookies because they are often used for basic functions. The customization that is made is very important for the user experience on the Internet.

The Service uses Cookies to facilitate, among other things, automatic login, display of your bookings and settings, for your use of the Service.

Handling of your personal information

Your personal information is only used to provide the Service. Your personal information will never be forwarded to third parties for any other purposes. Taxibokning reserves the right to use your information to inform you as a user of the Service. By registering an account or using our booking service, you agree to receive communication regarding the Service from us via email and SMS. This communication may include, but is not limited to, booking confirmations, updates about your booking, news related to the Service, support issues related to the Service, and information about any changes or cancellations.

Contact

If you have questions about this policy and processing of your personal information, want to delete or change incorrect information, please contact our Support through the contact details found on the Taxibokning website.